Frequently Asked Questions

Hello please type your question below to search our entire FAQ database for an answer to your question, or select from the shortened list below.

If you can’t find an answer to your question be sure to email us and we’ll do our best to answer your question. We’ll be adding to our FAQ’s from time to time. We like to include questions from actual clients as much as possible, thanks for your suggestions.

Yes, actually we ONLY ship WITHIN Canada and we ship 95% Of orders the same day we receive payment. Discreetly delivered right to your mail box at work, home, PO box, or even a handy CP flex delivery address. We DO NOT ship to any other country besides Canada, even if you ask nicely.

No sorry, sadly we can not ship to USA at this time. However, feel free to join our mailing list should this change in the future we’d love to let you know about it. Shipping into USA dramatically changes the legalities involved. It is far too challenging to ensure delivery when crossing international boarders. The interception of our products would bring unwanted attention, as well as unhappy clients wishing for some truly mid-evil things to happen to us.  We want our clients to actually receive and enjoy our products as much as we do!

We currently only accept two methods, INTERAC eTransfer as well as Bitcoin for payments of your orders.  At the moment payment processors like PayPal, Visa, Master Card do not yet play nicely with our industry. However be sure to sign up for our newsletter and we’ll keep you in the loop should new payment methods become available in the future.

Having said that our preference is in the use of payment methods which have the least number of hops (uninvited corporations) between you and us. We like payment methods where you that must ‘push‘ funds you actually have on-hand to us, rather then us having the ability to ‘pull‘ funds and create debit on your credit card. From an ideological point of view, I’d rather not participate in putting debit on my clients. If you study economics you’ll see why this is parasitic to all our prosperity.

If we accepted credit cards then we’d potentially make ourselves a target to hackers. Perhaps joining a ‘distinguished’ and ever growing list of victims such as Home Depot, Target, Ashley Madison and even the NSA in the USA have all had massive data breaches.

Bitcoin solves many of these issues, if you want to learn more about this amazing and revolutionary new payment method here is a great 2 min video if you have a moment you may find this educational. Bitcoin is an evolution in money and banking.

 

I’m so glad you asked ! Each product has its own independent comments area found on a ‘Reviews tab’ half way down the page next to the product’s ‘Description tab’. We really appreciate all the reviews people have left us over the past couple years. Below is a photo of exactly where on the product page you’ll find the reviews area. See other clients comments or leave one of your own.

How To Leave A Review Or Comment

How To Leave A Review Or Comment

Yes, in fact we’re actually hoping for some friend referrals and product reviews from you. Which can only happen if we actually provide exceptional service. In fact to help that along, we actually ship twice a day these days. Once in the morning and again in the late afternoon. This means your order will be tracking with Canada Post with hours of sending your payment 6 days a week. Check our the product reviews and read what others have to say. Please be sure to add your own review once you’ve had a chance to try our products for yourself.

You’ll also notice that this site is very clean and only selling products we make, and a bit of entry level hardware to support our Cannabis Oil Concentrates and THC ejuices. We encourage visiting your local vape shop for a better selection of hardware in every color. Their knowledgeable staff can better support in person then we could effectively offer here as a small internet business. That’s why we keep our product skus low, and we don’t pretend to do what your local vape shop does.

We also don’t have any ‘popups’ besides our newsletter subscriber, no banners and no side bar advertising to give us ‘click money’ etc. We don’t try to offer you everything under the sun, just a basic site to showcase a product we actually produce right here in British Columbia.

If there is a discrepancy in your order we ask that you simply take a photo of the contents of your package. we’ll very quickly compare that to the email logs of when your order was packed up in order to grab the time stamp. Once we know the time and date your order was packed, we can very quickly compare that to our CCTV logs and see what exactly what items went into the package. This lets us quickly determine where the error is and get any missing items out to you immediately should a packing error occur.

That’s easy to answer as there are several reasons we process and ship as fast as humanly possible.  Mostly to reduce client anxiety associated with this type of transaction over the web, by shipping your orders fast we hope to impress you enough to share our site with your friends.  It is our hope that we can dramatically reduce our advertising budget by simply providing the best possible products and service to our clients. So try us out and spread the word so we can continue to grow and steadily improve our products and offerings.

Our company name is pronounce as Or-ran-jeh  / Or-run-ya.   It’s a Dutch word I had imported from my home country The Netherlands, it’s a shout out to my heritage.

We pack and ship orders very fast we’re often told, so please be certain your address is correct. Once we have accepted your payment your order is considered paid, it’s generally shipped within a few hours. Possibly the following morning if after 3pm pst, but never more than a day.  We actually will not accept your payment if we can’t immediately ship your complete order with our stock on hand. We do this to minimize the clients anxiety over the transaction, and build faith in our service over time.  However, thanks to your support we are now shipping twice a day (am & pm) to get orders on their way and ‘trackable’ by the clients as fast as possible.  We actually want you to receive our products after all.

Our system will send you the tracking link via email.  If you don’t receive your ‘order confirmation’ emails please check your junk mail folder, as we send several emails to keep you informed.  If you still aren’t getting them be sure to reach out to us in case of a typo in your email address within the order itself when you submitted it (easy to correct from our end but causes miscommunication occasionally)…..

We’re always looking for ways to offer discounts to clients for referrals to create a win win situation.  We have an ongoing 10% discount for anyone paying by Bitcoin, which is becoming more and more popular. We also have a sponsor a friend program running which gives both you and a friend 10% off your cart. Visit our how to save page to learn more.

$14 Shipping to British Columbia, Alberta, Saskatchewan, and yes even Manitoba!  The remaining Canadian provinces carry a shipping rate of only $18.  during checkout your shipping rate will automatically adjust based on your delivery address.  FREE Shipping on all order that are over $200 your cart is automatically adjusted with free shipping.  There is NO difference in free shipping vs paid shipping, it is the exact same method both are Canada post Xpresspost with tracking. So if you can, try to make your orders over $200, and make us cover the shipping to your door.

Yes, we always provide tracking information and monitor the delivery of every single shipment to your door. We provide tracking updates within the notes of your order, which are then automatically emailed to you proactively keeping you aware of the delivery time frame of your order.

No, generally we do not ship requiring a signature on delivery. However should YOU want a “signature required” option we are prepared with prepaid decals to affix to your shipment which will then require CP to acquire a signature on delivery. please let us know in the order notes if you require this level of delivery service. There is no additional cost for this added level of security for our clients.

As long as all the address information is correct, it will be replaced by us as a ‘onetime’ replacement. This is however very rare as we actually use the exact same shipping method that Heath Canada themselves requires all MMJ to be shipped via. If you do a quick search you’ll find CBC did a report on this some time ago. So your order is mixed in with thousands of others, the odds of it being ‘singled out’ or intercepted for some reason would be unusual.

If you are ‘claiming’ an order has gone missing we may require a ‘signature on delivery’ for the replacement order to be issued and reshipped. We will also need a few days to let Canada Post do a trace and satisfy that it is in fact Missing In Action. We’ll then process a replacement order to go out immediately, we think this is pretty fare.

Delivery is generally between 2-5 days to arrive at your door.  Clients living in the greater Vancouver (GVRD) area will generally see next day or 2 day delivery speeds, while clients living back east in Toronto are more likely to be on the 3-5 day range.

Yes Absolutely, it’s made with pure Cannabis Oil extracts, from crops which are grown in BC and collected weekly for processing. Oranje Pharma works closely with BC’s Fraser valley growers to obtain the finest BC buds available.

At this time we do not have a method in place to refund or return items if you do not like them or are unable to correctly operate this device or our product. But don’t worry we go out of our way to try to make you happy by quickly replacing defective items. After all its your repeat business that we’re really hoping to encourage.


Oranje Pharma Cannabis Concentrates & Medical Marijuana is conveniently setup to accept Interac e-Transfer as well as Bitcoin for payment in our online store.
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We offer speedy delivery service via Canada Post’s Xpresspost to the following areas as well as small towns.

Click on the town or city nearest to you and learn how to save 20% on every order:

Alberta | BC | Calgary | Edmonton | Fort McMurrayGatineauHalifax | Hamilton | Kitchener | London | Manitoba Montreal | Niagara Region | Nanaimo | New BrunswickNorth Bay | Nova Scotia | OttawaOntarioPEI | Peterborough | Regina | QuebecSaskatchewan | SurreySaskatoon | St. John’s | Thunder Bay | Toronto | Vancouver | Victoria | Windsor | Winnipeg | Whistler