If you provided us with a wrong or incomplete mailing address we will not be able to retrieve your package. Please double check your mailing address before ordering. We send several order confirmation and status updates by email as your order is created, then paid, again when packed. You’ll have several opportunities to catch your error and let us know by simply replying to any one of our several emails as your order is packed. If you spot an error on your order please reach out to us right away.